Here is the often misquoted but popular source of all the recent news hysteria concerning airline quality. Many factors are left out including the primary determining factors of hub location and it's traffic, the hub's weather and, in the case of the outsourced airlines, operational control. Therefore it is most useful as a subjective comparison of individual airlines to their own past performance and not a comparison of airlines against one another.

It's an annual study by Purdue and Wichita State Universities and totally lifted from the taxpayer funded DOT Air Travel Consumer Reports. The numbers mean nothing if taken out of context (but that never stops the media).

Airline Quality Rating 2010

Most of the data in these reports are taken from the monthly DOT Air Travel Consumer Report found at:

Air Travel Consumer Report


winglet