Thread: Any "Latest & Greatest" about Delta?
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Old 04-19-2010 | 07:02 AM
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BigGuns
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Default Delta... The Year of the Customer!!!
Well let's see how the year of the customer goes... When your worst there is only one direction to go!!



Flying Hassle Free

Air traveler frustrations have become big press. Among recent incidents: Film director Kevin Smith took to Twitter in February to complain after Southwest deemed him “too fat to fly;” over the course of a year, musician Dave Carroll created three music videos about United breaking his guitar; and an American Airlines passenger blogged about how a fellow traveler’s request for orange juice escalated into a warning that he was violating federal law. According to the AQR, complaints have actually decreased -- 1.15 per 10,000 passengers in 2008 to 0.97 in 2009 – but that only reflects complaints to the Department of Transportation, Headley says. Problems reported solely to the airline aren’t reported. There’s also no way to tell how many were successfully resolved.

Who rated best in the survey for hassle-free travel?


* Best: Southwest. The airline had just 0.21 complaints per 100,000 passengers and was also voted a traveler favorite two years running in the AQR Consumer Satisfaction survey, Headley says. “They must be resolving problems to keep people coming back,” he says. Southwest and JetBlue are tops with consumers using SmarterTravel.com, too. “Those two airlines seem to come out on top,” Banas says.


* Worst: Delta, with 1.96 complaints per 100,000 passengers. That’s well above the average 0.97. (To put it in perspective, the next-worst, United, had a rate of 1.34.) Delta did not respond to a request for comment.



Read more: Best Airlines for 4 Types of Fliers (Page 2 of 2) at SmartMoney.com http://www.smartmoney.com/Spending/Travel/Best-Airlines-for-4-Types-of-Fliers/?page=2#ixzz0lYaclvOu