Originally Posted by
keenster
93% of nothing is nothing. All depends on the ticket price. Would be nice to know which flights make money and which flights loose money. If a 5 buck increase runs a customer off to another airline, what the heck. Seems as if it does not matter how good you are or how nice you treat the pax, it's all about price. That is why I hate branding ourselves with the regionals that could care less and give us a bad name. SWA, Airtran,Spriit, etc hold 100% of their destiny in their hands and do not have a regional out there doing a crappy job for them. Show me the money there. What do we make off the regionals????
Keenster,
Did you ever work for a regional carrier? If you did then I trust that your speaking from your own experience. At the regional carrier I worked for we prided ourselves on doing a good job. We strived for on-time, good service, well maintained and clean aircraft ect...
One thing I've noticed since arriving at Delta is the lack of understanding in regards to the regional product. I'll admit that some are awful. Many captains I fly with are mad when the regionals cancel a bunch of flights. Did you know that most of the time its the mainline carrier that cancels those flights? They do that to recover the slots for otherwise delayed mainline flights.
I don't know how many times I've heard pax complain about mainline service. Then as they get off the plane they praise us for a fine job and better experience. I believe a few of those letters helped clinch the job for me when I interviewed. Many of the great Delta pilots that we all think we are were the regional drivers of yesterday. They got here by being professionals and doing the best with the tools they were given.