Originally Posted by
sailingfun
We can only hope so. Their product and service is horrible. We have started calling AMS Atlanta East since it seems to be trying to be just like Atlanta. I have waited to be parked for extended periods of time. Waited for ground power, waited up to 45 minutes for wheelchairs and watched the staff abuse our passengers. The switch to KLM there has been a disaster. The only good thing is that management is well aware of it.
What I am hearing is that the NEW catering (Gat Gourmet) is mis-catering most of the flights causing delays, something that did NOT happen with KLM.
Side note - also hearing that KLM fuelers are being directed by DAL to do non-standard fuel loads on the A330. I find this interesting since KLM has been flying the 330 longer than fNW/DAL.