Originally Posted by
acl65pilot
Getting a jet out on time is part of customer service. That means a lot of things. Initiatives like speeding up, or slowing down to hit the gate as it is open, keeping it cool, updating via PA or gate house presence, doing a post flight check of the fluids like we are required to do to identify issues so they can be promptly fixed, etc all tie in to the customer service that you see as a failure. When a ball is dropped here and there it adds up to what you term a failure. Make sure that we do everything we can, and HOPE that the other depts get in line with it.
Just completed a 4 leg, 2 day trip and we were late 3 of 4 legs because we were gate checking a lot of bags at the last minute. I don't know if this problem is specific to the 737 or all Narrowbody aircraft but it seems to be getting worse.
The whole D-0 emphasis and the charging for checked baggage (forcing everyone to try to carry-on as much as possible) seem to be in direct conflict.
We better get this figured out pretty quick or we are going to have some pretty poor numbers this summer.
Scoop