Originally Posted by
acl65pilot
Getting a jet out on time is part of customer service. That means a lot of things. Initiatives like speeding up, or slowing down to hit the gate as it is open, keeping it cool, updating via PA or gate house presence, doing a post flight check of the fluids like we are required to do to identify issues so they can be promptly fixed, etc all tie in to the customer service that you see as a failure. When a ball is dropped here and there it adds up to what you term a failure. Make sure that we do everything we can, and HOPE that the other depts get in line with it.
See those yellow vests in ATL? Yep new hires on the ramp. That costs money. They are adding staff to get these birds off the gate.
I do not see us disagreeing, but identifying that we as pilots can only do so much. Agreed.
You are right, getting the aircraft out on time is only part of the problem...but right now it is the larger issue. The agents, FAs and pilots can do every thing possible however once you are late in, it all goes down hill. Your connection may or may not be there, your bags may or may not get there. The speed up and slow downs are a false economy, we need to go to focus on why we are having such a difficult time with our D-0.