good luck with this. The company just keeps losing the paperwork or asking if you can work something else out or suffling you off to a person who doesn't know ( lots of those at UPS) . went thru this and finally threatened to sue and was told I was being unpleasant about it.
they drag their feet hoping you will no longer need it. the last time I needed it i started with a request to an upper level manager and started with giving them my attorneys name and number