No discussion of technology at UAL would be complete without mentioning UNIMATIC the companies 50+ year old core computer system. Ive seen the CAL flight planning products in NRT and IMO are light years ahead of of UAs new Flywize product.

Also worth mentioning are the legions of IT outsourcing liaisons at HQ in Chicago. UAs IT department doesn't produce much, if anything. Its core job is to write the spec and QA code that's outsourced to India (tiger team). UA IT has built it's own empire by becoming a revenue source for the company, however by some twisted accounting scheme, the revenue source is other corporate divisions (ie flight ops). On the upside, the line for hamburgers in the HQ cafeteria is alway short.