I'm not so sure about that. This man chose to stop doing his job in the middle of it and satisfy his own needs before completing his duties, whether that be to seek attention in a spectacular manner or act like a spoiled child due to inability to deal with stress. That showed some pretty poor decisionmaking or an inability to deal with the stresses of the job.

The 'drone attitude' response would have been something that didn't involve a freakout that probably scared the hell out of a lot of passengers and may have created the impression that FAs are the next postal workers. I am willing to bet that several other FAs dealt with the same escalating situation on their own flights that day; but we will never know, because they have the 'drone attitude' and they handled it as if it were a depressingly routine part of the job- which it is. Outrageous actions on the part of passengers does not justify outrageous behavior from the crew. It requires a higher level of professionalism.

If I were on that flight deck, I would much rather have a bored, indifferent FA running the back end than someone who thinks self-expression is more important than his duties.