Originally Posted by
Scoop
Buzz,
The stroller issue is a tougher nut to crack than the kinked hose - which is simple. When the hose is AFU, I just start the APU. I used to fix it until I ruined a shirt and then realized what many have been saying, If we keep fixing AFU hoses the guys on the ramp will never learn (or care enough) to hook it up properly in the first place.
FWIW - I would routinely check for strollers if passengers are still there as the CAPT and I are exiting up the jetway - now I am not so sure. Part of me says these are the clowns that management hired let them deal with it, part of me says Its not my job, but this is easier said then done when you see a person in need of assistance - not a hypothetical scenario typed out on a keyboard.
Scoop
Oh, I agree Scoop. I'm all about the APU. I crank it on in a heart beat if I need to cool the jet. My point here is just a scenario where we as a Delta team can work with each other or choose not to because of some BS union crap.
IMHO, if you're at a DAL base, in this case DTW, and its 94 frikkin degrees, and you pull into the gate, and the rampers TURN ON THE AIR but decide not to HOOK IT UP, its a little troubling. Happened to me twice last week. So, the air's going while the hose remains nicely coiled and doing nothing. I really don't care who's responsible, I just want it fixed. That's the rampers job, not mine. And when we have pilots being chastised for trying to help, that sends the wrong signal to the rest of the company's employees.
I try to do whatever it takes to keep passengers happy and move the mission safely. Strollers, wheel chairs, chatting up the FF's, whatever. If we have to be worried about one group trying to block another employee group from interacting and helping each other, we're screwed. No wonder our customer satisfaction sucks.