Im not defending the letter. Im defending the guy that wrote it. The letter should not have gone out like that period! We get company letters, emails, memos and other communications all the time and none of them have grammar issues at all. It as not fair for the poster to judge an entire airline based on one letter. I have no doubt on my mind that if anyone noticed that letter before it was sent out it would have not gone. There is no conspiracy theory to send out a letter like that just to see who notices, be serious.