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Old 09-17-2010 | 04:36 PM
  #13  
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Lambourne
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Joined: Apr 2007
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From: B777 Capt
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Originally Posted by contrail67

Tighten up that line on scope and give the United passengers what they deserve...United Pilots.
I agree with bringing the feed in house and I agree with the message. The only thing I would change is we need to stop making this JUST about the pilot jobs. This is jobs for FA's, CSR's, AMT's and all of the stations that we once served that have UAX service now. We need to be spreading the word that the passengers deserve United Employees. People with something at stake in your travel and we want to give the passengers the best possible service and the only way to guarantee that is to have United Employees doing the job.

Ultimately this puts the onus on us the employees to follow through with this great service we are telling everyone we are going to provide. So the pilots need to be pilots with an eye toward safety AND service. As much as guys belly ache they still have to win the passengers with service. Otherwise we sound like a bunch of wind bags ala Prater and company.

Being a pilot is more than moving the yoke. That is what you get with express and we need to raise the bar if we are going to get it back. I can't count the number of times I have ridden express without a PA from the cockpit or even turning the seat belt sign off. They seem to be disengaged and couldn't care if anyone is on board or not since they are paid per dept. We can't allow ourselves to act that way.

L
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