UAL is FUBAR because they outsourced their management to the Harvard Glee Club called McKensey & Co. I expect Continental's management to do a much better job.

Do you remember Ted? He looked like Carrot Top after a Vegas bender, was more offensive than Gilbert Gottfried and resulted in 1,500 employees and 97 jets getting parked. I can't find a picture of him. United must have been so humiliated they scrubbed the net.

.. an internet "Tip of the Hat" to whoever finds a TED (the Spokesfairy, not the A320) and posts it.