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Old 10-01-2010 | 06:31 AM
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JABDIP
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Joined: May 2010
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From: bartender
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Originally Posted by Hawaii50
Good for us in the long run if it did happen, I think. Painful SLI but probably the only way to have a west coast op of our own at this point. They do seem to know how to treat people right. The FAs are awesome. Hopefully that would rub off here as well.
That was one area I was excited about in our merger. I was hoping that fDAL agents and flight attendants would be much better in the handling and care of our passnegers. It has been pretty much a wash. Not much difference between the two groups. I feel that this is one area that the whole company has huge room to improve on the customer experience. In my opinion we have a cross section of employees here. Some that are outstanding, a whole bunch that are just so so and quiet a few that do not need to be here. Every employee here needs to approach the job as what can I do to beat the other airlines now, that what it is going to boil down to.

Last edited by JABDIP; 10-01-2010 at 07:03 AM.