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Old 10-07-2010 | 05:48 AM
  #49404  
sailingfun
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Originally Posted by RockyBoy
I remember Jim Whitehurst saying before he left Delta that if anyone at United ever actually ran that airline, that Delta would have a tough time competing with all the widebodies and route autorities they have. Add CAL into the mix with EWR Atlantic traffic, IAH SA traffic, and their 777's and 767's and I think we will have a very feirce competitor.

That being said, I don't think that having more aircraft and routes is gonna do alot of good. If we want to beat the new UAL and SWA, we need the best frontline employees of any airline. Spending 2 Billion on interiors, intertainment, and seats is a good move, now we just need to figure out how to get the public to think that DAL FA's and agents are nicer than those at SWA. Not sure how we're are gonna pull that one off.

You just nailed the key to the future of every pilot at Delta airlines with more then 10 years to go to retirement. We either get better at customer service or slowly fade away. Even the retirements coming up wont help movement when your down to 300 aircraft.