Originally Posted by
sailingfun
You just nailed the key to the future of every pilot at Delta airlines with more then 10 years to go to retirement. We either get better at customer service or slowly fade away. Even the retirements coming up wont help movement when your down to 300 aircraft.
Ouch, but you are exactly right! (exept Delta airlines is spelled Delta Air Lines).
We really need to step up CS from our end. Sad not to hear anything from the pilots on a 45 minute taxi. Sad to see pilots in dirty uniforms.
FA's need to do better job too.
I flew Lufthansa and BA this summer and their even domestic service blew me away. A hot meal in coach on a 45 minute flight! I thought there was no money in that!