I have had four different counselors for my Bachelors degree online and yes it was frustrating. I think the problem recently (past two years) was that there was a high turnover rate within that department. I am sure ERAU is also feeling the pinch of the current economic recession. If I would have done better researching myself and got a little better advice from my counselor then I could have had a double minor without taking any other extra classes.. My opinion is that it was poor to fair service.
On a side note I keep hearing that ERAU is more expensive than any other online colleges. I don't completely agree with that. Yes ERAU is more expensive than the Utah State University program but ERAU offers way more flexibility. Also, Phoenix and many other online colleges are more expensive than ERAU. I shopped around quite bit and found that I was willing to pay a little more for flexibility. It was tough going to college while working full time for the airlines.