Originally Posted by
Sink r8
I appreciate your enthusiasm, and I think we've got great potential, but it'll only be realized through great customer service, which requires great employee participation and interest, and management knows what to do. I think they're doing a lot of the right things, but C12 will be a big inflexion point in the future of this airline. The CAL-UAL merger will be another.
UCAL will be our competition until AMR catches up. LUV is only 40% leveraged which is where we are aiming. (Little less even) Both will be rational competitors.
In regard to customer service, well our service to date blows SWA out of the water. Once the FC seats are gone from AAI we will get a lot of pax back. In NYC, they will just be another piece of tin for ATC to push. Low fares may work for them there, but not like they have in the past. In regard to UAL, yep, we need to compete, and updating how we do business for our customer is priority one.
My comments will based upon career progression going forward. SWA is significantly higher in costs, but marking campaigns have worked for them. I suspect as I did in 2005-06 that they have to morph as they are trying to keep any edge. The industry they compete in and their relative size, do not support their tried and tested business model. Putting employees first will always be good business, I am talking about the rest of it.