Originally Posted by FmrFreightDog

Ok, so I'm a little annoyed that, as a copilot, I don't warrant a "customer engagement kit". Not that I have an ego or anything (my wife and kids have long since disposed of that), but I can't even begin to count the times I've been alone in the cockpit and have had an interested family or interested kid come up to see the "office". Up until now, when a parent asked me for a pair of wings for their kid, I could say something like, "Oh, I'm sorry, we haven't had those for some time now. How about I plop your son/daughter up in the seat and take a picture with your camera?"

Now I get to say, "Sorry. The Captain's off punching a grupmy. Would you like to wait in the jetway until he gets back so he can access his Customer Engagement Kit?"

Ridiculous. Either give us all the tools to properly engage and please our customers or give us lassos and revolvers to efficiently herd them on and off the airplane.

-"Sorry, kid. I'm just a copilot. I'm not authorized to give you souvenier wings. If you could only wait until the Captain wipes his butt and gets his pizza......."

I'm sorry, it just reeks of a cheap-assed solution to a very large problem...