Originally Posted by Gman

Puppyz,
you bring up a good point-the view of the passenger - we call them customers. Over Thanksgiving not one flight went by without at least one new customer telling me after landing that they will never fly on any other airline again. It takes just one flight on JetBlue to turn people into believers.
Just imagine sitting in line at JFK at 6 pm for one hour prior to departure and NOT having a TV in front of you.
Those poor souls.
This my friends is the reason why we will kick your unionized butts...