I wonder if she was the exec. that saw fit to pay $12.50 to $14.00 per ticket to process information when Orbitz Supplier Link has the same ability at $4.00 per ticket.
Delta just decided to change to the Orbitz system yesterday . This system has been available since 2002.
Another example of great management.
http://biz.yahoo.com/pz/051206/90798.html