I agree with gderek, in that all you need do is fill out the airbill, using your FedEx account number, and drop your package off, and you'll get the 75% shipping discount. This of course, presupposes that you are a FedEx employee. If you are the employee of another airline, you'll have to show your ID and at that time you should get the discount. UPS does not offer a shipping discount. That goes for their own employees as well as the rest of us.

As for help with packaging, I would guess that it would depend on how busy they are at the time you asked for help. I've never had that problem, but that's because I always pack my stuff myself. The only problem I've ever experienced with the FedEx guys happened only a month or two ago, when I brought in a broken racquet, to be sent back to the manufacturer. It was packaged correctly and the airbill was affixed properly and filled out completely. When I presented it to the clerk, he asked me what was in the package, to which I said, "why do you want to know." This started a 5 minute discussion about privacy. I didn't feel that he had the right to know, and he of course felt that it was his sworn obligation to know. We ended up in a Mexican standoff, with neither one budging. I finally asked for a supervisor, who came over and accepted the package with a smile and a "Thank you." Oh well.

JJ