Originally Posted by strfyr51

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Unfortunately you're right. I will. The CAPT'S who KNOW their business?
their word is Gold. If it's Broke to THEM? Then I need to get Busy in a Hurry! But the Guys/Gals who don't have a clue? (and you can tell that in the first 10 seconds of the call) You almost "dismiss" them out of hand and it's wrong because they could have a valid point if NOT for the Attitude they brought with it! The "top shelf" Captains? Never have attitudes. they know their business and they're talking business. The "Gunslingers" call you like they Know their business and in fact don't know much at all but they're ready to tell YOU what's wrong with the airplane!
And they do it with an Attitude as if we're going to be impressed.. We're not.. Because if they know all THAT? Then why call US?? Just make the LGDATA entry and we'll call a mechanic. That's the difference between a Federal Marshall and a "Beat Cop" in "Mayberry".