Originally Posted by darkroomsource

I understand that you're upset. And I think I would be also, however I don't think I'm understanding, and I don't think anyone at the BBB would either.
From what you've said they promised a free tool to generate flight reports FROM your logbook. And now they want to charge for the ability to DOWNLOAD schedules from the airline. These don't appear to be the same thing, to me at least.

That said, I don't think I'd be happy if I'd bought the product thinking it was a one time purchase, with, maybe an annual maintenance for upgrades, but NOT a subscription service.