Originally Posted by
CTIIpilot
I hate to break into the ongoing sidebar. When ever I complain, my wife always reminds me that I have two jobs (Delta and the Reserves)...and how lucky I am to have either. Very true.
Unfortunately family members coming in town just ran into trouble in the D terminal. Delayed due to an operational problem out of Denver, ran to the gate with 6 others, get there 5 minutes prior to departure time, gate agent shuts them down and says they are out of luck. This after the folks said they were holding their flight. Joy, now I get to try and explain how this can happen for the next four days. Checked travelnet and there were open seats and a ton of nonrevs. Customer service is a problem and needs to be addressed going forward.
Look no further than the denied boarding policies Delta has. It is very rare to hold flights and it states why. It generally will only happen for large groups or international flights. It goes on further to state that they will be immediately rebooked. It is all in a effort to keep a very tight operation running. It even states that.
They release seats 10 minutes prior to departure.
Tell them this and tell them why. They may not like it, but the reality is that someone probably was talking out of their six about holding the flight.