Originally Posted by
acl65pilot
Passengers talk out of their six. I could also tell you that everyone I know in DFW hates LUV and AMR. It is because people here in ATL are exposed to DAL and all the woes of a major hub.
People are price and award redemption sensitive. Period.
I think that's pretty much true. I'm nearly a silver elite at Delta this year for my business travels and I use Delta nearly exclusively. But without a doubt, our main problem is Atlanta. When I absolutely have to get to a meeting without fail, I will not accept an Atlanta connection. If ATL is the only way, I take another carrier. I think our service is better than anyone else's, but it's the missed connection in ATL that I cannot risk.
Carl