Originally Posted by
acl65pilot
Look no further than the denied boarding policies Delta has. It is very rare to hold flights and it states why. It generally will only happen for large groups or international flights. It goes on further to state that they will be immediately rebooked. It is all in a effort to keep a very tight operation running. It even states that.
They release seats 10 minutes prior to departure.
Tell them this and tell them why. They may not like it, but the reality is that someone probably was talking out of their six about holding the flight.
I get that. I understand about them not holding the flight. Still, they were there 5 minutes prior to departure and it was the last flight of the night which took off early. With the information technology we have today, this shouldn't happen. No reason except the agent wanting to make sure she closed it out on time. They can see that that have tight connecting customers and therefore delay in releasing the seats until the last minute. So in this case, 48 minute delay out of Denver which leads to 20 minute layover. They run, sprint, do everything they can to get there...get to the gate 5 minutes early and told thanks but no thanks. Doesn't make sense to me, they should change the policy. No amount of me citing company policy is going to calm down my sister who just dropped more f bombs than I have heard in 5 years.
I probably am biased because this same scenario has had me sleeping in the pilot lounge more than once. But that is different, I am a nonrev and they weren't expecting me. We have to value our customers or in the long run we are going to pay the price.