Originally Posted by
CTIIpilot
I hate to break into the ongoing sidebar. When ever I complain, my wife always reminds me that I have two jobs (Delta and the Reserves)...and how lucky I am to have either. Very true.
Unfortunately family members coming in town just ran into trouble in the D terminal. Delayed due to an operational problem out of Denver, ran to the gate with 6 others, get there 5 minutes prior to departure time, gate agent shuts them down and says they are out of luck. This after the folks said they were holding their flight. Joy, now I get to try and explain how this can happen for the next four days. Checked travelnet and there were open seats and a ton of nonrevs. Customer service is a problem and needs to be addressed going forward.
I would recommend you request additional facts from them while they are complaining. We all know, once someone knows you work for an airline, people feel like it is their responsibility to tell you why airlines suck and more importantly why the company you work for is the worst (unless maybe you work for SWA because we all know that everyone loves luv
).
Who was telling them that the flight would be held, a Delta rep or some airport/tsa worker that has no clue? How long was their "delay" in the airport and why were those 11 customers the only ones that were impacted? Were they running a little late themselves to the airport?
Sorry, I get tired of hearing this sort of stuff from my own family and have now turned it around to continually complain about what poor service I get when I use a company that they work for. I know that two wrongs don't make a right, but it really can get tiring, as you all know. I am proud to be a Delta Air Lines employee!
Merry Christmas to all!