Originally Posted by
Wasatch Phantom
Leaving people behind is one of my major pet peeves. These days (full flights) it can have a domino effect. If you have a cooperative gate agent and Captain you can make it happen.
Recently I had a fairly long flight and there were 12 pax that were connecting to ours. Their aircraft (DAL mainline) had landed and the jet was at the gate deplaning. Ramp was telling our agent to close the door and push. The pax would get to their destination the next day (18 hours later).
We worked together, waited for the pax, and got everybody to their destination on time. So to me it was a win-win. I'll take a hit in D-0 when we get there on time (more important statistic in my book) and take care of our customers.
You know them. They're the ones that pay our salary.
Merry Christmas Everybody!
I really wish we'd go to a system that makes the "departure time" be the time that the gate/jetway door closes, NOT when we are turning on the beacon and closing the MCD.
It would alleviate the problem of how "early" the agent closes up. The door from the terminal shuts at the departure time. Easier for the customer to understand.