FWIW, I've been with Verizon for at least six years. I've never had an issue of any kind with their customer service and I've been really happy with the performance of their network. (excellent coverage, not many dropped calls, etc.)

Don't know if it's cheaper, though... it seems like I'm paying an awful lot for the whole family, even with the Delta discount. Maybe it's just that shrunken paycheck that's the problem!