Thanks Rickair. The CRM seems like a tough thing to do without having previous 121 experience and without previous knowledge of company procedures. I have a buddy in the company. I'm sure he can help shed some light on this as well. It would be nice to find some specifics on what the scenario may be. I know I can work well with others and be assertive. I suppose I'm worried more about not dealing with the situation correctly than am I about dealing with other people. I suppose if I was able to deal with the situation perfectly from the get go, then what would be the point of training?

P.S. What is DOH?