We could overstaff all the crew tracking, scheduling, ramp, agents, etc. in Atlanta to cover stuff during an IROP and it wouldn't matter one bit because nobody will come to work when it snows. So then you have the overhead of staffing for an IROP and nobody will show up during an IROP.
Not true! Crew skeds,tracking etc were staying in hotels and walking back and fourth for 3 days to get to work. They company preplanned for the IROP and having people at work, but you are right about the technology. It sucks. We need a way to interact with the company that doesn't involve talking to a live person on the phone.