Originally Posted by DAL 88 Driver

They tout it, but it's not really the way they try to portray it. People are motivated by many different things. Fortunately, at Delta we have a lot of people who take pride in what they do and get self satisfaction out of a job well done. But when you look at some of the bad customer service we've experienced (necessitating today's announcement of sending all the CSA's to "charm school"), I think it can be chalked up to a lack of motivation mainly caused by frustration with being spread too thin and paid too little. Someone else said, "it's all about the benjamins." Well, yes it is. And that's a concept our management needs to embrace if they truly want to have world-class customer service.