Well, I got an email saying my app would be reviewed in two days, then an email inviting me to call to set up an interview a week later. I called and set up the interview for a few weeks out, and this was the only phone call I made during the process. I'm not sure what call your friend received, but he may want to call and check up with them. All correspondence I received from Eagle was through email, except for the call to inform me that I passed the review board.