Originally Posted by Pineapple Guy

Denny, I agree that profit sharing is a good example; but the perfect example was jumpseat. For those who haven't been at DAL for that long, we used to be about the only carrier that prohibited use of the jumpseat. During the concessionary 1996 contract, we were finally able to negotiate use of it, and DAL turned around and gave the flight attendants the same thing.

About six months later, I actually had a flight attendant tell me how nice DAL was to give them the jumpseat, and she asked if we had it too! I bit my lip so hard, I never could get the blood stain out of my shirt.