Originally Posted by
KC10 FATboy
In print, that sounds heartless. The reality is, that the owner should have read the the paperwork she purchased. Company is not responsible when temp. is below freezing. And come on, a hairless animal, in a cargo bin, in dead of winter. No amount of $ is going to "fix" the problem for this pet owner. The company doesn't actually, or perhaps (arguably) even morally, owe her a nickel. But get it in the press, and DAL looks like the bad guy....somethin' bad wrong with that.