Originally Posted by
Bucking Bar
Not sure what we could have done better. Every disabled passenger I've observed has been provided curb to curb service.
Maybe it was one our outsourced flying vendors that gave us this gift:
http://airconsumer.ost.dot.gov/EO/eo_2011-01-04.pdf
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Feb 17 (Reuters) - The U.S. Department of Transportation fined Delta Air Lines (DAL.N) $2 million for violating federal rules on passengers with disabilities, it said on Thursday.
The fine is the largest ever imposed against an airline in a non-safety related case.
The agency said it had found many violations of the requirements to provide assistance to passengers while getting on and off airplanes. The government also found Delta frequently did not respond adequately to disability complaints from passengers.
Most of the fine can be used by the airline to improve its service for travelers with disabilities, especially those in wheelchairs.
Hey Bucking,
Have you not heard? - Outsourcing is good for both DAL and the DAL Pilots. Just another way our management is trying to elevate the DAL "Brand."
Come to think of it, I don't think they know the definition of brand.
Every time I hear our management say how they want to improve the DAL Brand (While outsourcing to 8 lowest bidder service providers) it reminds me of the Sicilian using the word "inconceivable" in the Princess Bride.
YouTube - An inconceivable Montage
Scoop
