"For many, commuting is a personal lifestyle choice, but the anxiety level can still be significant. "

I'm going to have to ask JG why he felt like he had to include this sentence. Read the paragraph without it. It makes perfect sense and changes the entire tenor of the message. That sentence contributes nothing to the message. All it does is make him look either ignorant of, or unconcerned about the great numbers of pilots that have been forced to make the difficult decision to either pack up and move, bid down to lower paying equipment, or start commuting.

It's a good policy, but the message was delivered poorly.