Exactly. The ones who wrote the preamble are also the ones who are responsibile for setting the tone on enforcing/interpreting it. That was again backed up in the base meeting razor posted. The second time you use it (ever?) you will have to explain yourself, with the third going down the potential dicipline road? Wow, what about the 4th? Again we're talking about in a career. And pilots are responsibile for checking on "chronic cancellations" AYFS?

Maybe we should tell that to our customers. Hey Mr. Million Miler Unobtanium Medallion level HVC, we got your complaint letter about your cancellations and just thought you should know that it was really your fault you didn't make that important meetings for your little million dollar deals or whatever, because had you done your homework properly you would have known that we don't offer reliable service on that particular flight, nor do we intend to. It is a "chronic canceller" so next time pick a better flight, um kay? If you carefully read your contract of carriage in ultra fine print administrative English you would see that this is technically your fault, so nah nanny nah nah and get it right next time or take your business elsewhere.

Would we say that? Or is the employee < the customer? Because we have a new competitor coming to town that has rejected that old line mentality and they have been quite successful in their labor relations and whatnot. Then again its not like we'll be in negotiations anytime soon, oh wait.

Again, good policy but spoiled with a POS preamble and supporting "chatter" to the rank and file. Sad too, because it would be such an easy and free fix. Oh well.