If this is his "pep-talk", I hate to see the bad news.
Not exactly Knute Rockne...
"Travel is an experience, not just a seat."
"SWA, JB, VA etc. will take our market share"
"Differential offerings for each customer" through specially-tailored options for each users based on "advanced" software that tracks what customers need, leading to substantial revenue increases for United.
"Why didn't we think of these
fees before?"
Employee morale - not about classroom training, it's about trust of management
"Webster's Definition anyway..."
Poked fun at Delta - says UA will have a lot more lie-flat seats than "that carrier from Atlanta"
"Delta still
Whiskey Tango Airline"
Economy Plus is a moneymaker--upselling is gaining traction
"Can I direct deposit fees to my Swiss bank account?"
Wouldn't share details about new mileage program, but promised customers and bean counters would love the new product.
"Mileage Plus...uh...still working on it."
Again, emphasized specifically tailored travel options--specifically mentions holding fares
"Even more fees, Ha!"
Airline clubs will be enhanced.
"We changed the name"
Ability to toggle between United and Continental on Easy Check-In Machines at airports coming.
"Can you believe it took a year just for this technology?"
Commitment to A350 and 787 program, though UA can "downsize" if necessary.
"Emphasis on
downsize."
"We'll have the 787 years before any of our competitors have it" (and the A350 as well).
"We can park planes sooner!"
"Mixed fleet for a considerable period of time" - No final decision yet on whether United will keep the three-cabin model.
"We'll park Airbus soon enough."
Premium Service (p.s. - LAX/SFO-JFK) service interiors will be upgraded - lie-flat seats will be added (no confirmation that three-cabin service would be removed, but this was during the discussion of three vs. two cabin service)
"I love lie-flat seats! More than say...pilot pay."
Repeatedly refers to front-line staff as his "co-workers" not his employees.
"If I say this enough someone might believe it."
Would like to simplify fleet over time, though that's a "decade long" project. Wants a fuel-efficient fleet
See again:
downsizing.
Must be disciplined in capacity - "We don't have anything to prove in terms of size--we're the world's largest airline now...but we're here to make money...We're very focused on making money."
"Don't get too used to being #1, suckahs!"