Originally Posted by
JungleBus
Flew the Q400 for a few years at Horizon, for the most part passengers seemed to like it. Really depends on stage length though. The biggest problem with that airframe is reliability. Horizon had top-notch, in house maintenance and 98% dispatch rate was about the best I ever saw, some months substantially lower....
This isn't a put down, but I heard a rumor that Horizon had their own mechanics at every single station because of MX problems. Not contract maintenance, but one of their own, is this true?