Temper Tantrums
I have seen my share of Captain initiated temper tantrums taken out on the CSR before. After a decade or two in the left seat it seems that a God complex can develop. Baggage handlers and costumer service agents can seem like suitable places to take out your aggressions on.
The real shock comes the day after retirement when there is no one left to yell at. From king of the world to the lord of nothing in one day. I think it is important to remember that everyone needs to be accommodated at times. No one can make a flight happen on there own. It takes everyone to make it happen.
Skyhigh