How could United be possibly be considered insensitive to 9/11. Thats absolutely rediculous. They have been through the most trying 10 years of there existance because of that day. It nearly bankrupted just about all of our legacy carriers. People need to realize that the airlines, if anyone, are keenly aware of how bad of a day that was.
United was a victim of 9/11 as much as New York, the US, ALPA, everyone.
This is not news...