Originally Posted by RockyBoy

Yep, if you talk to someone who is a SWA lover they never say they love SWA because they always leave the gate on time. They love SWA because they are treated like people and the employees are nice to them from check-in to getting their bags which fly free. We can push off the gate on time all day long, but when employees treat customers like they are a burden, we will lose every time.