I agree with you.

However, you have to admit management is trying. Dickson's recent end of week epistle referred to needing a chainsaw to harmonize the operation. I disagree. Delta is trying to fix and manage little pieces when they should be looking at the structural inadequecies of the operation.

As an individual event selling tickets, getting pax to the gate and launching an aircraft is a relatively straightforward operation. Combine that with the ballet or trainwreck that is the size of delta, the trick is to harmonize it all. It is possible, but DAL will not take the necessary steps.

The chief of mx, baggage handlers and gate agents is co-equal to flt ops. Fiefdoms dont play well together like that. There needs to be one chief and beneath that chief, indians.

Six sigma, not management by objective is what needs to be applied...in all areas. The operation could be well and simply run without the crisis de jour management that goes on. For example, you can send me a million emails and letters that tell me how great Attilla is and how it saves the company tons of money. Objectively, I know that is BS.

Our flt ops management team is sooooo much better that what we have had previously and they are moving little pieces in the right direction (due to corporate/ bureaucratic inertia). However, IMO, the whole script needs to be re-written and a good start would be a new corporate wiring diagram.