Originally Posted by
Jesse
All the company emphasis on getting on-time departures is misplaced. Customers would rather their flight left the gate 3 to 5 mins late than the consistently rude attitude they get from ATL gate agents as well as having their bags lost. I'm always hearing about these two issues from friends who fly. Not that they pushed back 5 mins late.
It gets better. Twice passing through ATL on my last rotation they tried to board without asking the FA's if they were ready (they weren't) and the first class pax got to wait in the jet-way (90F+, noisy, your typical pleasant jet-way atmosphere). I guess they could have climbed over the catering carts which were blocking the capacious galley of the 737.
I am not sure but this might be some new program - anyone else experience this?
With that being said, and I hate the D-0, D-3, D-??? emphasis, but I can kind of understand what they are trying to do. Some delays can be made up, some will build cumulatively throughout the day. I believe it is the latter that our crack management team is trying to mitigate. I have to agree though, that sometimes I am embarrassed by the very rude treatment of our passengers.
Scoop