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-   -   Service failure O gram (https://www.airlinepilotforums.com/cargo/17538-service-failure-o-gram.html)

MEMA300 10-04-2007 09:46 AM


Originally Posted by Jetjok (Post 241870)
So in your first post you imply that he had a crew delay, then in your second post you again make mention of his having a crew delay. Interesting, sounds like someone believing their own hype. Granted he should NOT have called you a moron, but I'm sure you've been here long enough to realize that it's the crew that has the most influence in creating service failures, once the freight is loaded on the jet, and the jet is ready to go. If you don't understand that, or if you actually don't realize that you've probably been involved in one (service failure) or two, than maybe you just don't understand the implications of arriving on time, and what happens if you're late blocking in. Especially in large markets like NYC, LAX, ORD, SFO/OAK, MIA, DFW, etc, etc.

FDX727pilot said he recently had a crew delay. See original post. He did not call me a moron, he called rolling thunder a moron. Again see original post. My point was rolling thunder has not caused a self-induced crew delay because he has not screwed up, how can fdx727pilot ,who just had a crew delay call rolling thunder a moron. Is that not clear? If its not maybe I should apply for a flt. mang. job or run for alpa office.

FDXLAG 10-04-2007 10:17 AM


Originally Posted by Overnitefr8 (Post 241937)
I believe we're talking about failures not delays. Packages not getting there in time and the shipment was free for the customer. A push back delay of a few minutes happens every single night in Memphis (do we ever push early in Memphis :) ). These instances that "O" mentioned had to be serious delays. It would help to know what the delay was to be "educated". The city or type aircraft doesn't matter. But the cause does, so we can learn from the mistake or whatever caused the failure.

BNA 2000 is useless. Was that 2000 customers with free shipping. 2000 pounds, $2000 or maybe 2000 minutes?


I agree lets at least give us something to compare. How does MX stack up? If the push gets delayed for a crew rest reason is that crew related?

But please don't make me read one of those AOD newsletters.

AerisArmis 10-04-2007 10:45 AM


Originally Posted by koz2000 (Post 241744)
And in a recurrent class he said he read the forums.

Man, I hope he has thick skin. Some of this stuff is grtting fairly personal.

Jetjok 10-04-2007 10:47 AM


Originally Posted by MEMA300 (Post 241967)
FDX727pilot said he recently had a crew delay. See original post. He did not call me a moron, he called rolling thunder a moron. Again see original post.


You're right. Sorry, my mistake.

I believe we're talking about crew delays that cause service failures, with a service failure being defined as, for example, an overnight letter that gets to the customer after it's guaranteed delivery time (usually 10:30 A.M.)

Just because you're pushing back 45 minutes late out of Memphis at 0330L, doesn't mean that you've incurred either a crew delay or service failure, unless they have not included that "slop" time into their calculations, and you arrive at your destination, at a time that won't allow the freight to be unloaded and eventually delivered to the customer within the guaranteed delivery time. That is a service failure. Whether it's a crew delay or just a service failure, depends on the reason for the delay. In some markets, it's critical that the freight get there as near to schedule as possible, because the delivery times are very tight, as in NYC and LAX, and other big cities where there are many couriers and many miles to travel. Probably not the case in Sioux City, for example.

MaydayMark 10-04-2007 10:49 AM

What goes around ... comes around?
 
We will go on with or without you ... FWS

Flying airplanes doesn't require special skills ... JL

English is my second language so ... (which translates to I'll issue at least 2 emails to clarify what it is I think I meant to say) ... "O"R

The infamous scheduling "optimizer" and it's affect on fatigue, city purity and deadheads ... FDX management

And now ... "Service Failures" with no explanation so that we don't call out the offending personnel?

What surprises me is the extraordinary effort the crew force gives night-in and night-out despite the fact that FDX management either doesn't understand what we do on a routine basis or just doesn't appreciate it (I'm talking "With or without you" here).

Maybe all of management has a language problem and this is all just their way of saying, "Thanks for doing a really great job guys!"

Hell, I say let's take O's latest rant a step further. Let's publish a list of ALL CAPT'S ON-TIME DEPARTURE and ON-TIME ARRIVAL stats and lets give a bonus (sort of like an MBO bonus) based on those stats. Be sure to include the time the haz paperwork was delivered and the time you called ramp tower ready to push. Is there anybody that thinks mgt doesn't already have these numbers? Maybe then, when your ACP is counseling you about some very minor paperwork issue you could point out that you have an above average on time record and can we please change the subject to something more important?


Mark

KnightFlyer 10-04-2007 12:13 PM

They were probably flying at .76M

Jetjok 10-04-2007 02:22 PM


Originally Posted by MaydayMark (Post 242016)
Hell, I say let's take O's latest rant a step further. Let's publish a list of ALL CAPT'S ON-TIME DEPARTURE and ON-TIME ARRIVAL stats and lets give a bonus (sort of like an MBO bonus) based on those stats. Be sure to include the time the haz paperwork was delivered and the time you called ramp tower ready to push. Is there anybody that thinks mgt doesn't already have these numbers? Maybe then, when your ACP is counseling you about some very minor paperwork issue you could point out that you have an above average on time record and can we please change the subject to something more important?Mark

MM,

You know as well as anyone that 100 atta-boys doesn't erase even 1 ah-sh!t, but the reverse is true, 1 ah-sh!t does in fact erase 100 atta-boys.

fdx727pilot 10-04-2007 02:32 PM


Originally Posted by MEMA300 (Post 241967)
FDX727pilot said he recently had a crew delay. See original post. He did not call me a moron, he called rolling thunder a moron. Again see original post. My point was rolling thunder has not caused a self-induced crew delay because he has not screwed up, how can fdx727pilot ,who just had a crew delay call rolling thunder a moron. Is that not clear? If its not maybe I should apply for a flt. mang. job or run for alpa office.

Actually, I was replying to this particular sentence: "In my ten years at FedEx I have never seen a delay of any kind that was the crews fault."

There is no mention of causing service failure. If you believe that sentence is true, you are saying a pilot can go through a ten year stretch at FDX and never once see a pilot cause a delay, as in late block out, taxi over the scheduled times, or even flight time over schedule. It doesn't even address whether the delay is justified, as in "Captain's precautionary," but simply attributable to the crew. If you truly believe that, you are, to repeat myself, either totally oblivious or a moron.

BTW - Taxi out delay due to stopping on the ramp and waiting for ramper to come to jet, so we could drop required paperwork that was not given to ramp agent prior to blockout. Can't see any option other than crew delay on that. No service failure, but definitely a crew delay.

Jetjok 10-04-2007 03:43 PM


Originally Posted by fdx727pilot (Post 242172)
BTW - Taxi out delay due to stopping on the ramp and waiting for ramper to come to jet, so we could drop required paperwork that was not given to ramp agent prior to blockout. Can't see any option other than crew delay on that. No service failure, but definitely a crew delay.

Agreed.

Crew delays, while not good, are at least acceptable, because stuff happens. Service failures are always bad. Unlike the passenger carrying guys, who can get there 5 hours late, with no repercussions, when we have a service failure, we've carried that package for FREE. Not a good thing!

Huck 10-04-2007 04:15 PM

I was in Osaka once, the junior guy in a 4-man crew for KIX-MEM.

Did the walkaround and found a pretty big oil leak on #3 (new engine). A little research showed the thing had burned 3 quarts from SIN to KIX.

Long story short, took them 5 hours to find the leak - they had to run it at takeoff power out on the runway. Lord knows what that cost the company - we missed the sort in MEM.....


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