Indy De-ice Follies
#11
A complete disaster last night, and the conditions weren't that bad. Extremely poor coordination by ramp tower. Their inability to coordinate with ground control (which by the way, I thought did a good job considering the circumstances) and lack of flexibility was ridiculous.
Poor execution by the deicing teams, constantly running out of fluid.
Car wash program will not work with only 1 or 2 trucks at a time.
When we pushed for point 2, we had no one in front of us. It took 49 minutes to deice. It took 30 minutes for the final application
If we had not been 10k light on freight, we too would have to return for gas.
If we did our jobs this way, we would get fired.
Poor execution by the deicing teams, constantly running out of fluid.
Car wash program will not work with only 1 or 2 trucks at a time.
When we pushed for point 2, we had no one in front of us. It took 49 minutes to deice. It took 30 minutes for the final application
If we had not been 10k light on freight, we too would have to return for gas.
If we did our jobs this way, we would get fired.
#12
#14
Gets Weekends Off
Joined APC: Jul 2006
Position: A300 Captain
Posts: 257
First, don't count on it. Second this is exactly the place if not CNN to get some action going. How many years have things been AFU in Memphis EVERY winter and it NEVER gets fixed. Remember a couple years ago the Christmas Eve fiasco and when I talked to Spense Roberts, who did an after-action report on it, it was just more of the same. NOBODY lost their job over it and the overriding comment I heard is "Well, UPS got hit hard too that day". Wouldn't it have been amazing for us to deliver our packages when UPS couldn't! Do you really think everybody Christmas morning cared that UPS didn't deliver theirs too? Amazing what they are willing to write off with the bad weather caveat instead of overcoming and excelling. As I've said for almost 20 years, "this place makes money in spite of itself".
#15
If I remember correctly, don't they send the IND de-ice crews (and everyone else for that matter) to MEM to learn de-icing procedures? They should have been sending everyone to IND to learn. IND used to be outstanding.
#16
If the company continues to lose sight of that just to shave nickels and dimes off the bottom line at the expense of our product we will all lose!
Better to air it out and have some clean clothes before it's too late.
#17
Fix it
I did send this letter to O. He replied with a "I'll forward this on", and it went UP the chain. That's good.
Hopefully someone from IND ops will read this and fix things before the big machine catches up.
Hopefully someone from IND ops will read this and fix things before the big machine catches up.
#19
Yeah, it was a fiasco. IND ops evidently didn't take a look at the Weather Channel, because they seemed taken by surprise when the snow started falling.
Things got better once we got off the ramp; the airport itself and the other carriers seemed to deal with it OK (it was daylight and the pass carriers were launching by then.) Not our finest moment. Good news was we picked up an extra 2 hrs on that hard time trip.
Things got better once we got off the ramp; the airport itself and the other carriers seemed to deal with it OK (it was daylight and the pass carriers were launching by then.) Not our finest moment. Good news was we picked up an extra 2 hrs on that hard time trip.
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