Expense Reports
 

I had the same problem with both travel and non-travel expenses in the last month. I finally got a hold of my auditor and she found that my receipts were there, and in the correct place. I'm at a loss like everyone else.


LTD :(

Yes. I've had the same problem.

Where do you find a phone number to talk to a human? I have had ZERO luck with my reports...

I don't know if they answer it, but there is a phone # included in the crew noifications that tell you that they don't have your reciepts.

they answer it, but only if it is during normal business hours!

There should be a name on the notification. Do an "Employee Lookup" on the Flight Ops web page and it will give you your auditors direct line. Leave a message. If they don't get back to you, you can also find who their manager is and his/her number as well. Call them if you don't get a response in a day or two. Sorry darlin"........

Send the audit guy an email with a cc to their manager.....Nothing like a little bad press to the boss to get things done.

Just a little background info. At one time the Company had over 20 auditors for a crew force of 3000+. Now, with the introduction of the numerous E-expense report systems, there are less than a handful. Expecting an immediate response may be optimistic. Sending them an email with your side of the issue... priceless.;)

For what it's worth, I've always found it much better to have the auditor in your corner instead of working the other side of the ring. Translation: Asking for their help with an audit issue was always better then telling them what they did wrong.:)

Phone number is in the ALPA Pocket Calender. Listed as Expense Reports (crew audit). then option 3, option 2
Every time I call if I do not get a human, they call me back the same day after leaving a message. I have always found the ladies to be very helpful. I usually do the fix online while I am talking to them, or they fix it for me while I am on the phone with them.

The new system could not be any more cumbersome if they tried. What a mess. I sent in my uniform receipt back in July which they claimed was never received. Try to send something in 7 months after the fact. Impossible.

I got a Crew Notification in December that $68 was being taken from my paycheck for my April 07 expense report. I checked into it and it was a mistake on their part; receipt was in the system. So I called and emailed and, after a couple days, was told that they could not stop the deduction so I would have to submit an "out-of-pocket" expense for $68 in a month I had extra bank money. When I asked what receipt I should use I was told to submit the original receipt from Apr.

So, the company makes a mistake and takes $68 from my paycheck (all their fault) and it's up to me to get it back in a month that I have extra bank money. And I am fairly sure that when I submit that receipt from Apr 07 for the $68 in the next few months, there won't be any problems... yea, right!

The expense system suxs and needs to be fixed!:mad:

I find the entire expense reporting system so cumbersome, that I've started calling them and keeping them on the phone to tutor me through each and every step ... I bet if we all did that they would make the system more user friendly!*? :eek:

In a past life these folks were actually some of the most conscientious I dealt with. The problem usuallys stems from a vast amount of work done by an overworked group that also has auditours crawling down their knickers. The suggestion to call and leave a voice mail is a good one. Emails work well too.

I couldn't agree more that the Fox system is cumbersome and not user-friendly. One thing that I do like however, is the ability to take a photo of your receipts, and upload them. MUCH easier than faxing or mailing them in.

There is an email address in the crew notification. Use it. It works, is much quicker and far less frustrating than trying to make contact through the phone. It's not like you aren't on the computer 24/7 anyway...cough...APC...cough... :D

Ok Gents, I had the same problem for the October receipts. I called about 5 minutes ago (1029 MEM) and immediately got a human. This was after 3 emails with no response. She was very helpful and the report is now closed, and thankfully I'm not paying $880 for my hotel in DEL.

I know the system is flawed but these folks seem genuinely willing to help, and they are not the policy makers. Cooperate, Deviate, Graduate. ;)