Expense Reports
01-23-2008, 07:05 PM
#1
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Joined APC: Jan 2008
Position: B-727 Captain
Posts: 7
Expense Reports
Anybody having problems with expense reports? I just got a crew notification for one from May. I checked the receipts upload and the disputed receipt is there. I spoke with several other crewmembers and they said they were having problems with their auditors also.
01-23-2008, 10:02 PM
#3
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Joined APC: Jan 2007
Posts: 1,196
Originally Posted by Lonestarpilot
Anybody having problems with expense reports? I just got a crew notification for one from May. I checked the receipts upload and the disputed receipt is there. I spoke with several other crewmembers and they said they were having problems with their auditors also.
01-24-2008, 05:47 AM
#6
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Joined APC: Jan 2008
Posts: 26
Originally Posted by LivingInMEM
I don't know if they answer it, but there is a phone # included in the crew noifications that tell you that they don't have your reciepts.
they answer it, but only if it is during normal business hours!
01-24-2008, 07:47 AM
#7
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Joined APC: Apr 2006
Posts: 675
There should be a name on the notification. Do an "Employee Lookup" on the Flight Ops web page and it will give you your auditors direct line. Leave a message. If they don't get back to you, you can also find who their manager is and his/her number as well. Call them if you don't get a response in a day or two. Sorry darlin"........
01-24-2008, 08:56 AM
#9
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Joined APC: May 2007
Position: B757 Capt
Posts: 177
Just a little background info. At one time the Company had over 20 auditors for a crew force of 3000+. Now, with the introduction of the numerous E-expense report systems, there are less than a handful. Expecting an immediate response may be optimistic. Sending them an email with your side of the issue... priceless.
For what it's worth, I've always found it much better to have the auditor in your corner instead of working the other side of the ring. Translation: Asking for their help with an audit issue was always better then telling them what they did wrong.
For what it's worth, I've always found it much better to have the auditor in your corner instead of working the other side of the ring. Translation: Asking for their help with an audit issue was always better then telling them what they did wrong.
01-24-2008, 10:01 AM
#10
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Joined APC: May 2006
Posts: 1,804
Phone number is in the ALPA Pocket Calender. Listed as Expense Reports (crew audit). then option 3, option 2
Every time I call if I do not get a human, they call me back the same day after leaving a message. I have always found the ladies to be very helpful. I usually do the fix online while I am talking to them, or they fix it for me while I am on the phone with them.
Every time I call if I do not get a human, they call me back the same day after leaving a message. I have always found the ladies to be very helpful. I usually do the fix online while I am talking to them, or they fix it for me while I am on the phone with them.
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